Customer Services

  • COVID-19 UPDATE
  • Delivery
  • Returns and Exchanges
  • Contact Us

COVID-19 UPDATE

COVID-19 UPDATE

Our Online ShopStand Up To Cancer ShopRace For Life Shop and flower shop are operating as usual and we are following the advice of Public Health England.
We are working to make sure that the products you need are available and delivered in the safest way possible.
On this note, we are no longer able to offer Next Day delivery and we have extended the Standard delivery to 15-30 days. We ask you to kindly bear with us if your order takes a little longer.

Our eBay and Depop marketplaces have also reopened, although with reduced staffing, so please be patient as the team process orders.

Our 600 charity shops are being opened in phases from Monday 29 June. Please visit our shop information page for further details.

As a charity, we remain committed to ensuring that people affected by cancer are getting the support they need during unprecedented times. 

Thank you, and take care.

Delivery

Delivery

We charge a postage and packing fee to cover the costs of sending you your products, this allows more money to go towards our life-saving work.

UK Delivery

Standard UK delivery (UK mainland and British Isles delivery) within 7-14 working days £3.95All standard UK orders over £15 are FREE.

Delivery outside the UK

We deliver to a number of countries outside the UK. A full list can be found in our terms and conditions

European delivery - up to 20 working days £15.00

International delivery - up to 20 working days £20.00

European and International delivery charges reflect the current rates charged by the courier companies delivering internationally. These are under constant review and are subject to change.

Read more about our delivery

Returns and Exchanges

Returns and Exchanges

We would like you to be happy with your purchase but if there’s something wrong with your item and you would like your money back, tell us within 30 days of receiving your order and then simply post it back to us at:

Race For Life
c/o Express Park
Shipton Way
Northampton Road 
Rushden
Northamptonshire
NN10 6GL

If you’re not happy with your item for any other reason and would like your money back, no questions asked, please tell us within 14 days of receiving your order and then simply post it back to us at the address given above. If would like to exchange your item instead, please send it back to us within 14 days of receipt, asking for a replacement. 

If you buy an early bird voucher and then change your mind, you have the right to cancel your purchase any time within the 14 days after you receive your confirmation email with your voucher code in it. However, if you redeem your voucher for an event place within this 14 day window, you lose your right to cancel the purchase of the voucher. Vouchers are non-cancellable and non-refundable after the 14 day period is up.

Find out more about returns and exchanges in our terms and conditions. You will also find more information in the delivery note that will accompany your order.

Contact Us

Contact Us

Before going to the trouble of contacting us, if you have a general query please try searching the TERMS OF OUR WEBSITE to find the answer. If you’re having difficulties placing an order, please EMAIL US email us with details of the problem, you can also call us on 0300 123 4458.

 

Email us:      

RACEFORLIFESHOP@RESPONSE-SERVICE.CO.UK                  

We aim to respond to emails within 24 hours of receiving your email.

 

Call us:

0300 123 4458                                                      

Lines are open 9am - 6pm Monday to Saturday.

 

Write to us:

Race For Life
Orbital Park
Ashford Kent
TN24 0GA

If we are unable to resolve your query or complaint to your satisfaction, you can submit this for online resolution to the EUROPEAN COMMISSION'S ONLINE DISPUTE RESOLUTION PLATFORM.