Customer Services

We charge a postage and packing fee to cover the costs of sending you your products, this allows more money to go towards our life-saving work.

UK Delivery

Standard UK delivery (UK mainland and British Isles delivery) within 5–10 working days £3.95

Next working day delivery, for orders placed before 1pm £7.95(UK Mainland only, excludes Highlands, Channel Islands and Ireland) Orders placed after 1pm on a Friday will be delivered the following Tuesday.

All standard UK orders over £15 are FREE.

Delivery outside the UK

We deliver to a number of countries outside the UK. A full list can be found in our terms and conditions. 

European delivery - up to 20 working days £15.00

International delivery - up to 20 working days £20.00

European and International delivery charges reflect the current rates charged by the courier companies delivering internationally. These are under constant review and are subject to change.

Read more about our delivery

We would like you to be happy with your purchase but if there’s something wrong with your item and you would like your money back, tell us within 30 days of receiving your order and then simply post it back to us at:

Race For Life
c/o Express Park
Shipton Way
Northampton Road 
Rushden
Northamptonshire
NN10 6GL

If you’re not happy with your item for any other reason and would like your money back, no questions asked, please tell us within 14 days of receiving your order and then simply post it back to us at the address given above. If would like to exchange your item instead, please send it back to us within 14 days of receipt, asking for a replacement. 

If you buy an early bird voucher and then change your mind, you have the right to cancel your purchase any time within the 14 days after you receive your confirmation email with your voucher code in it. However, if you redeem your voucher for an event place within this 14 day window, you lose your right to cancel the purchase of the voucher. Vouchers are non-cancellable and non-refundable after the 14 day period is up.

Find out more about returns and exchanges in our terms and conditions. You will also find more information in the delivery note that will accompany your order.

Before going to the trouble of contacting us, if you have a general query please try searching the TERMS OF OUR WEBSITE to find the answer. If you’re having difficulties placing an order, please EMAIL US email us with details of the problem, you can also call us on 0300 123 4458.

Email us:      

RACEFORLIFESHOP@RESPONSE-SERVICE.CO.UK                  

We aim to respond to emails within 24 hours of receiving your email.

Call us:

0300 123 4458                                                      

Lines are open 8am - 9pm Weekdays & 9am - 6pm Weekends

Write to us:

If we are unable to resolve your query or complaint to your satisfaction, you can submit this for online resolution to the EUROPEAN COMMISSION'S ONLINE DISPUTE RESOLUTION PLATFORM.